You are responsible for reading our policies before purchasing.
All Jewelry Sales are final. Sorry, no returns if you change your mind. If any items are missing or defective upon receipt, please notify Kelly (email@example.com) within 3 business days WITH PHOTOS. Please note that your orders are packaged in front of a camera, so we can verify that items were placed in the package should you let us know that we accidentally forgot something!
Returns are only accepted on MANUFACTURER DEFECTS. There are times when small pieces of the jewelry may wiggle loose during shipping (e.g., jump rings, loose stone) and only need a minor adjustment or a dot of glue (we recommend E6000). Items that include elastic closure may be slightly visible. These are NOT manufacturer defects and are INELIGIBLE for return. If a manufacturer defect is determined after a picture is sent and reviewed by our staff, the item will need to be returned within 5 days of return approval. Once item is received by our staff, a refund will be issued.
SHIPPING IS NOT REFUNDABLE.
If order is returned to sender by the post office, customer will be responsible for actual shipping costs to re-send the order. If a refund is processed, the order will be refunded MINUS the actual shipping costs for sending the package, even if the order qualified for free shipping. Please double check your shipping address before ordering. We are not responsible for shipping errors caused by the customer entering an incorrect address.
In the event that the customer requests to cancel an order that has not yet been shipped, the order is subject to a $5 restocking fee.
Items that have been used or worn, no longer have the original tags, were ordered in error or broken due to misuse will not be eligible for return (see section above regarding MANUFACTURER DEFECTS). Also, if more than 3 business days have passed since your order was confirmed as delivered, your item is no longer eligible for a return or credit.
For any questions/comments/concerns, please contact Kelly at firstname.lastname@example.org. PLEASE allow 2 business days for me to reply to your message. Thanks and we appreciate you!