FREQUENTLY ASKED QUESTIONS
How much is shipping and handling? What are your shipping policies?
Shipping is $5.00 on any order $0-$20.00. Any order with the subtotal of $20 gets FREE shipping!
Your orders are guaranteed to be safely packaged in bags, foam and/or bubble envelopes to protect the pieces. Whenever possible pieces will be shipped in the original, sealed packaging, but sometimes I must open them to inspect them properly. Prices are the same for customers or consultants.
All orders are shipped by USPS with tracking. If your order is over $100, Signature Confirmation will be added to your package for your and my protection (there is no additional cost to you; I pay for it). Orders will be shipped within 72 hours (but usually faster!) Monday-Friday. *Please note that due to delays from the Paparazzi warehouse, some orders may be delayed*
If your order contains preorders, all items will be held until preorders have arrived so that they ship together.
When you place an order with us please note that the liability is between you and USPS. We do not make any exceptions to this policy.
CUSTOMERS should have a secure and safe place for delivery of their orders or they need to contact Kelly at kelly@5dollarfrosting.com to request signature confirmation or insurance. We are not responsible for porch theft, addresses incorrectly entered by the customer, or packages that go missing after their delivery is confirmed by the courier.
Returned packages will be refunded minus the cost of postage to initially send the package. Packages that were shipped for free initially also will be refunded minus the cost of shipping.
5 Dollar Frosting LLC is not responsible for circumstances delaying your delivery outside of our control, such as a strike, natural disaster, post office delays or severe winter storm.
Once your package has been scanned as received by USPS, it is out of our hands. If you choose to pay for shipping insurance for your order, the customer should report and submit a claim directly with USPS using your tracking number.
We are always happy to replace items that aren't marked as delivered but once the package has been scanned as delivered we are not responsible for lost or stolen packages. We do have a few recommendations to help track down your package.
- Confirm that the shipping address you entered in is correct.
- Visit your local USPS office with tracking handy to see where the mail employee dropped off your package.
- Check with neighbors to see if your package got dropped off next door.
- Sometimes USPS updates tracking information as "delivered" a few hours or even days earlier than the actual delivery. Please wait at least 48 hours to see if the package turns up.
If your package goes missing or is exceptionally delayed in transit, please submit a claim at USPS.com or at your local post office.
What is Paparazzi Jewelry made of?
Although Paparazzi Jewelry is not classified as hypoallergenic, it is nickel and lead compliant.
Paparazzi Jewelry is primarily made of steel and aluminum but also has a few other harmless metals mixed in.
Where does Paparazzi Jewelry come from?
All our Paparazzi Jewelry and Accessories are designed in Hurricane, UT by our design team. The items are manufactured and assembled in China.
Our Corporate design team is very conscious of labor laws and does their best to ensure that the factories that assemble our jewelry are certified for their working conditions and treatment of employees.
What if my jewelry arrives broken?
Returns are only accepted on MANUFACTURER DEFECTS. There are times when small pieces of the jewelry may be loose (e.g., jump rings disconnect or a rhinestone comes loose in shipping) and only need a minor adjustment. These are NOT manufacturer defects and are INELIGIBLE for return. In those cases, please message photos to me and we will communicate and find a solution. If a manufacturer defect is determined, the item will need to be returned within 5 days of delivery and will be replaced with the same item if still available, or a store credit will be issued.
What if my jewelry breaks after I've had it for a while?
Our warranty does not include normal wear and tear on jewelry. With that being said, Paparazzi consultants have a jewelry repair kit and may be able to fix your jewelry if it breaks. (please remember that this is not a guarantee. All jewelry is ALWAYS $5, so be sure to check out new items as well!)
What if I don't like my jewelry when it arrives?
If you order a piece of jewelry and don’t care for it when it arrives, Paparazzi Jewelry makes GREAT gifts! Do you have a party or holiday coming up where you might need a gift?
How often do you get new jewelry?
Daily. Paparazzi is constantly adding new items, colors and styles! Recently, some of the New Release items are selling out in as little as 10 minutes! This means that there are TONS of great styles and items for you to choose from everyday!
QUESTIONS ABOUT THE PAPARAZZI JEWELRY BUSINESS
Does Paparazzi Jewelry have quotas?
There are absolutely no monthly quotas or sales minimums. If you want to order one month and not the next, that is totally up to you. To remain an active consultant from year to year, you simply have to order 100 pieces of jewelry in a rolling calendar year (or, have your customers order through your website, that counts, too!). That means that if you join Paparazzi Accessories in May, from May to May you need to order 100 pieces.
If you grow your team in and have a downline, you do need to order 25 pieces in any calendar month to receive your team bonus. It not required and is completely up to you if you want to do this every month, though!
How much do I make?
You get 45% from every piece of jewelry of you sell.
How do I get paid for online sales?
Each Paparazzi Independent Consultant has their own consultant website with a shopping cart. Any items ordered from this site will be shipped straight to the customer from Paparazzi Corporate. You get your 45% of these sales just like with any other order.
On the 10th of the following month, this will be calculated and direct deposited or mailed out (check) on the 20th.
Do I need a tax ID?
When you order jewelry as a Paparazzi Independent Consultant, you pay sales tax on the full retail amount of jewelry ($5). Paparazzi Accessories then takes this tax and submits it to the proper places so that we don’t have to worry about it.
If you are a consultant participating in an event where they request your tax id #, Paparazzi Accessories has one for each state. Give them a call to get that number for your state. Paparazzi Corporate offices: (855) 697-2727.